Delivery & Returns

ROYAL MAIL STRIKES

Due to the national royal mail strikes, orders might take longer to arrive than normal. We’ll continue to make your orders and dispatched as soon as possible, but after that it is out of our hands so please make sure you ordering in plenty of time to avoid disappointment. I would advise ordering early and upgrading your shipping to ensure you get your order asap! We thank you for your understanding and patience.

More information on the dates of the strikes can be found on the Royal Mail website.

Delivery & dispatch Information

We currently only deliver to the UK. Orders are usually dispatched within 3-5 business days unless otherwise stated on the product listing. You will receive an email confirmation once your order is on its way.

We will always do our utmost to ensure your order reaches you within the stated delivery times, however please note there are rare occasions where factors outside our control can affect delivery, such as Royal Mail delays.

All orders are sent via Royal Mail. All items include free Second Class shipping.

Need it sooner or special delivery?

You can upgrade you order to Royal Mail First Class. Contact us before placing your order if you require an express delivery service or would like your order to have tracked or signed for (additional cost for this will apply). 

 

Returns

Unfortunately, we do not offer refunds on sales items and personalised items. If you are not completely happy with any other type of order you are welcome to return it within 14 days of receipt.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please include your name and order number with the package.

Once your order is received by us we will issue a refund via the original payment method.

Cancellations

Please get in touch as soon as possible if you would like to cancel your order. Personalised orders cannot be cancelled once we have started to process your order.

 

Any questions?

If you have any questions about delivery before or after ordering please do get in touch with us on info@kiwitreedesigns.com and we will gladly help.

For full details please read our terms and conditions.